Fixed: Oops Not Sure What Happened There Error In Xbox Store

Fixed: Oops Not Sure What Happened There Error In Xbox Store

  • Dream Cheeky

If you see the error message “Oops Not sure what happened there. ” when you try to open the Xbox Store, it means the Store is having trouble loading. There are a few things you can try to fix this problem.

What Is The “Oops Not Sure What Happened There” Error In The Xbox Store?

Xbox Store Oops Not Sure What Happened There

The “Oops. Not sure what happened there.” error message, is occasionally accompanied by a “Try again later.” message or disturbingly long and chaotic error code. This error notice, which appears to be most common on Xbox Series X and Series S consoles but also appears on older Xbox One family, either prohibits purchases from being made or stops a confirmation of purchase from being delivered.

This particular error message is inconvenient to encounter since, unlike other common mistakes, it lacks a clear cause. The error is perplexing, and it’s not always clear how to proceed with your transaction. Before contacting Xbox support, gamers can try a few alternative potential remedies to mitigate the problem.

How Do I Fix The “Oops. Not Sure What Happened There” Error In The Xbox Store?

Unlike many other issues that can occur when using an Xbox system, this one has no obvious explanation, which means that the cure is often just as elusive. This error could happen as a result of intermittent Xbox network issues, problems with your internet connection, difficulty with your payment method, and more. As a result, there are three workarounds you can try before contacting Xbox support (or giving it time to resolve on its own).

Verify The Purchase

Verify The Purchase on XBox Store

Because this message occurs anytime you try to buy something from the Microsoft Store on Xbox, it immediately implies that the purchase was a failure. This, however, is not always the case. Many people have reported seeing this error several times in a row, only to find out later that each purchase went through and was charged to their account.

If you’re confronted with the “Oops Not sure what happened there” problem after purchasing from the Microsoft Store, check your library (or the game in which you purchased) to ensure the transaction was not successful despite the lack of confirmation or the error message. Check both your Microsoft Account and your bank account to see if the purchase was made, even if it doesn’t display there.

If the purchase was successful and your bank account was charged, it may take some time for it to appear on your Xbox system for use. You’ll have to wait a while if you try to make another purchase, as it’s possible that you’ll be charged many times. If the item you’re looking for still isn’t showing up after several hours, even though your Microsoft Account and bank account both show the purchase was made, contact Xbox Support.

Also read: How To Fix “Do You Own This Game Or App” Xbox Error?

Examine Your Network

If it’s evident that the purchase didn’t go through because it didn’t receive proper confirmation, the next step is to verify your network connection. Our Xbox Series X|S networking guide covers all you need to know about getting the most out of your Xbox online experience. It’s always a good idea to read through this guide to make sure your Xbox’s internet settings are as perfect as they can be. However, for a quick repair, try the following steps:

  • To confirm that your device is correctly connected to the internet, test your network connection.
  • If you have any problems, Xbox should suggest a few troubleshooting steps to help you improve your connection.
  • To check that your console is correctly connected to the Network, test your multiplayer connection.
  • If you have any problems, Xbox should suggest a few troubleshooting steps to help you improve your connection.
  • You can also observe if the Xbox Network is offline, which indicates that the problem is currently beyond your control.
  • Reset your network by restarting your router or modem, which should resolve any lingering faults or problems.

After you’ve completed these steps, try making the transaction again to see if the error message shows.

Check out our post if your device get NAT error: Fixed: Your Network Is Behind A Port Restricted NAT Xbox One

Restart Your Xbox

Xbox Console press

If your network connection appears to be fine, the only other solution is to reset your Xbox system to resolve any random software or firmware issues that your console may be experiencing. While simply restarting your console may suffice, we recommend performing a more thorough power cycle.

  • Hold the power button down for 10 seconds to turn off your Xbox console.
  • Unplug your console for at least three minutes after unplugging the power cable.
  • While you wait, it’s a good idea to reboot your internet router just to be safe.
  • Connect your console after the timer has expired and your internet has been restored.
  • To turn your device on, press the power button and wait for it to complete the first startup routine.

After everything is back up and running, try making the purchase again to see whether the problem notice displays.

Contact Xbox Support

If all else fails, you can contact Xbox support to try to resolve the problem. Of course, waiting a few days to see whether the problem goes away on its own (which it frequently does) is also an option, but those who require more immediate assistance can contact Xbox support.

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Contact Xbox customer service.

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